Most in-stock items ship within 1 to 3 business days. Standard delivery typically takes 5 to 7 business days depending on your location. Larger items like pergolas and furniture sets may require freight shipping, which can take 7 to 14 business days.

Yes, we offer free standard shipping on all orders over $100. Orders under that threshold have a flat-rate shipping fee calculated at checkout. Expedited shipping options are also available at an additional cost.

We accept returns within 30 days of delivery for items in their original, unused condition with all packaging intact. Simply contact our support team to initiate a return and receive a prepaid shipping label. Refunds are processed within 5 to 7 business days after we receive your item.

Absolutely. If you need a different size or model, reach out to us within 30 days of delivery and we will arrange an exchange. The original item must be unused and in its original packaging. We will cover the return shipping for exchanges on orders over $100.

The ideal heater depends on the square footage and layout of your outdoor space. For patios up to 150 square feet, a single wall-mounted or freestanding unit is typically sufficient. For larger areas or open layouts, we recommend multiple units or a higher-wattage model, and our team is happy to help you choose.

Yes, all of our pergolas are built with weather-resistant materials designed to withstand rain, sun, and moderate wind. Each pergola ships with detailed assembly instructions and all necessary hardware. Most customers complete setup in a few hours with two people and basic tools.